Terms & Conditions

Delivery policy

Customers qualify for FREE delivery for any order over R250. Alll deliveries of orders below that will be calculated on the weight of the gear ordered.  

Subject to availability and receipt of payment, requests will be processed within 4 days and delivery confirmed by way of postal or courier tracking number. Delivery details confirmed via e-mail listed with order. Couriers are used for door-to-door deliveries. The postal service is used for PO Box addresses. The complete order process could take up to two weeks from website order to delivery to customer. The charge is based on weight and applicable courier rate per location. The shipping charge is listed on the order.

Return and Refunds policy

The provision of goods by Performance Brands (Pty) Ltd is subject to availability. In cases of unavailability, Performance Brands (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client can only be processed if the goods have not been dispatched. Cancellations received after goods have been dispatched will attract a 100% administration fee. 

Product Guarantee

Performance Brands (Pty) Ltd commit to repair or replace your purchase, at their discretion, should the fabric, materials or construction of the item ever let you down. This excludes wear and tear from normal use of the product, as well as any damage due to improper use or an accident. In the unlikely event that your product should fail you, please arrange to have it sent back to Performance Brands, either through your nearest retailer, or directly to PO Box 430, Constantia, 7848. Please include your name, telephone number, nature of fault, and a return address in South Africa where we can deliver the replacement or repaired product.

Customer privacy policy

Performance Brands (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purposes of this clause, “personal information” shall be defined as detailed in the Promotion to Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Performance Brands (Pty) Ltd bank account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for Performance Brands (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Performance Brands (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Performance Brands (Pty) Ltd chooses its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Performance Brands (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Performance Brands (Pty) Ltd based in South Africa trading as First Ascent and Capestorm and with registration number 2005/020507/07. Contact details are info [at] capestorm [dot] co [dot] za or shoponline [at] capestorm [dot] co [dot] za

Detailed description of goods and services

Performance Brands (Pty) Ltd is a business in the clothing and manufacturing industry that markets technical outdoor clothing and equipment for Capestorm.