Frequently Asked Questions
FAQ'S FOR CAPESTORM:
Q: Do i pay for delivery when shopping online?
A: Free deilvery applies for order over R250. For orders under R250, delivery is calculated based on weight of parcel on checkout.
Q: My credit card details are not being accepted, what should I do?
A: Contact your bank and find out if there are any issues their side, otherwise try another card. If the problem persists and it is not a problem with your bank then please contact us at shoponline [at] capestorm [dot] co [dot] za
Q: Once I have purchased my item when will it be delivered? Can I have it delivered to my home or only PO Box?
A: From date of purchase it should take 3-4 days maximum to receive. You can decide where you want it delivered to.
Q: What will happen if I am not home when they deliver?
A: The courier company will try 3 times before the parcel gets sent back to us. It’s best to provide an address where you are certain someone will be home all day.
Q: What happens if the wrong product is delivered?
A: We will collect the incorrect items and deliver the correct ones at no charge to you.
Q: If I try it on and it’s the wrong size can I send the purchase back?
A: Yes of course. Once sent back, you can decide if you want a refund, or if you want something else to the same value.
Q: How long do I have to return my purchase?
A: Returns for incorrect orders must be sent back within 7 days, in the original packaging, and must be unused.
Q: What happens if my purchase breaks/tears? Can I send it back or get it repaired? Who do I send it to?
A: You can send it back to us : Po Box 430 Constantia 7848. Attention Nicole Ewers (Repairs department)
Q: What happens if there is damage to my product that does not fall under general wear and tear?
A: We endeavour to always assist with any issues with product, you can contact Nicole [at] performancebrands [dot] co [dot] za for any repairs issues.
Q: I ordered a product but it never got delivered, what happened? Who Should I contact to query this?
A: You can contact us at shoponline [at] capestorm [dot] co [dot] za, or alternatively give us a call at 021 180 4450
Q: How do I know what size I am?
A: There is a size chart on each product page. Refer to this for your size but keep in mind it is only a guide line.
Q: How do I wash my cycle shorts?
A: There are a few things to remember when washing your cycle shorts, the main thing is NO FABRIC SOFTNER! We also suggest washing them inside out and to place your bibs in a mesh bag so they can't catch on anything and stretch. Make sure you wash them in a cold wash on a gentle setting and be sure to not bleach, iron, tumble dry or dry clean.
For any other questions please contact us at: shoponline [at] capestorm [dot] co [dot] za